We have a 30-day refund policy, which means you have 30 days after receiving your order to contact us if you have an issue with your purchase or wish to request a refund.

Refund Requests

To request a refund, please contact us at neyvrah@gmail.com within 30 days of receiving your order.

Please include your order number and a brief explanation of the reason for your request. We may also ask for photographs or other information where necessary to help us assess your request.

We do not generally require customers to return products to us. Please do not send any products back unless we specifically ask you to do so.

Refund requests are reviewed on a case-by-case basis. If your refund is approved, we will notify you by email.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at neyvrah@gmail.com.

Please provide your order number along with photographs or other evidence of the issue where possible so that we can assess the problem and make it right.

Depending on the circumstances, we may offer a refund or replacement.

Non-Returnable Items

We do not operate a standard product return service and generally do not require unwanted or refunded products to be sent back to us.

For hygiene, health, safety, or other applicable reasons, certain products may not be eligible to be physically returned once opened or used.

This does not affect any rights you may have under applicable consumer protection laws.

Exchanges

We do not currently offer direct exchanges.

If there is an issue with your order, please contact us at neyvrah@gmail.com and we will assess the situation. Where appropriate, we may provide a replacement or another suitable resolution.

Cancellations

If you wish to cancel your order, please contact us at neyvrah@gmail.com as soon as possible.

We cannot guarantee that an order can be cancelled once it has been processed or dispatched.

Any statutory cancellation rights that apply to your purchase remain unaffected.

United Kingdom and European Union Cooling-Off Rights

Notwithstanding our standard refund policy, if you are a consumer located in the United Kingdom or European Union, you may have a legal right to cancel your online purchase within 14 days of receiving your order, without providing a reason.

Where this statutory right applies, please contact us at neyvrah@gmail.com within the applicable 14-day cancellation period to let us know that you wish to cancel your order.

If a return of the product is required, we will provide you with the appropriate instructions. Please do not send any products back to us without contacting us first.

Certain products may be excluded from the statutory right to cancel where permitted by applicable law, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed.

Nothing in this policy limits or excludes any statutory rights you may have under applicable consumer protection laws.

Refunds

If your refund request is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at neyvrah@gmail.com.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

For any questions regarding refunds or your order, please contact us at neyvrah@gmail.com.